What is Roaming?

Roaming is the service that enables you to use your mobile phone while traveling abroad, within other GSM networks with which Orange - mobile offers Roaming service. This means that you can carry your mobile, dial and receive calls as if at home
. Orange - mobile is the only network to offer global Roaming for Prepaid customers in the Kingdom.

How to subscribe to Roaming?

To subscribe to Roaming service, you need to:
Visit any Orange - mobile Customer Care Center or own shops.
Fill a special application Form to request the roaming service.
After processing the application, the customer will receive a call from the concerned department at Orange - mobile informing him about the requirements for roaming access.

Roaming Services

GSM Network around the World: GSM stands for Global System for Mobile communications: it is a digital cellular form for mobile networks. GSM networks are operated in over 200 countries worldwide. GSM provides almost complete coverage in Western Europe, and growing coverage in the Americas, Asia and elsewhere.
Why to Choose Orange - mobile Network?
• . Simplicity of roaming with Orange - mobile? All you will have to do is to enjoy your trip? We are here for you?
• Orange - mobile has signed agreements with 263 operators within 125 countries, enabling you to keep in touch with your relatives while traveling in Jordan.

Last checks:

Check with your customer care service that your operator has actually signed a roaming agreement with Orange - mobile.
Check that you can use your mobile in Jordan, and that the services you want to use are also available.
Make sure that the roaming service has been activated by your operator.
Enter your Customer Care Service and Voice Mail numbers into your mobile according international format.
Ask your customer care service to know if there are any restrictions on making calls from Jordan.
Some GSM networks operate on different bands. So ensure you that your handset is compatible with Orange - mobile GSM 900 network

How to Select Orange - mobile Network?

You can connect the network manually; doing so you will be sure to connect to Orange - mobile network. You just have to select? Manual selection of the network? On your mobile. Then validate? JO MobCom? After a few seconds, you will be connected to our network, and ?JO MobCom? Will appear on your screen. Welcome in our world!
Make sure that you have selected the? Manually? Option. If not, your handset will select the network automatically and will probably not connect to Orange - mobile network and your preferred services.

How to Use Your Mobile While Roaming?

To Make And Receive Calls:

Within Jordan:
Simply dial the local area of the place you are calling (06 for Amman) followed by the 7 digits number of the person you are calling.
To an International number (your home country or another):
Dial "+", followed by the international country code, then by the local area code and by the phone number of the person you want to call.
In particular if you want to call Jordan from a foreign country, dial + 962 before the telephone number. If you are calling a Orange - mobile phone, dial +962 777 and the phone number.

To Send/Receive MMS and SMS:

To send a SMS to a person in your home country:
Just type your message, enter the usual phone number under international format and send your message.
To send a SMS to a person in Jordan:
Just type your message and send it without any additional code.
To receive SMS in Jordan:
You will receive your SMS as if you were at home.

To send MMS:
Check that your operator has signed GPRS roaming agreements with Orange - mobile. This will enable you Short Codes:
Short codes will enable you to call your Voice Mail or Customer Care Service via the same short codes that you have at home. All you have to do is to contact your operator before you go to make sure that your short codes are available in Jordan.

Customer Care Service

If you are already connected to Orange - mobile network: dial 1777.
From another phone: dial 0777 700177.
From abroad: dial +962 777 700177.
A team of dedicated professionals are available 24 hours a day, seven days a week through the call center

Voice Mail

While you are in Jordan, you have the possibility to access your Voice Mail via the short code you use at home.
In case it doesn’t work, use the long Voice Mail number gave by your Customer Care Service.

 

Important to know

1) When roaming you will still benefit from most of your favorite services (CLI, CLIR, Call wait/hold, Conference call, Data, Fax, etc.).
2) Quality of the mobile service when roaming depends mostly of the roaming partner, especially coverage
3) When calling a Orange - mobile subscriber you have to dial + 962 777 followed by the 6 digits.Jordan mobile networks are operating on 900 MHz frequencies.
4) Some GSM partners may operate on (1800 or 1900) in this case you need to adapt handset (dual band / tri band) to be able to roam on these operators.
5) As you are paying a part of incoming calls, you might be willing to bar incoming calls when roaming. If you have subscribed to the call baring features, you can activate the baring of incoming calls when roaming via settings on your mobile phone.

Network Selection

Abroad you have access to all the networks with which Orange - mobile has signed agreements; there can be several networks per country. If you are:

in automatic mode your telephone will connect on the first network available or on the network offering the better reception quality,
In manual selection mode, you will be able to choose one network over the others according to your preferences
Over limit of Call value. (Exceeding the deposit)
If you exceed limit of your deposit, the service might be subject to temporary disconnection. To avoid this problem, you can:
1- Increase your deposit at any Orange - mobile shop.
2- Before leaving, authorize another person to raise the deposit limit when you are outside of Jordan.
3- Authorize a direct debit from bank account or credit card.
To know more about Roaming and Coverage, visit our Coverage section or dial 00962 777 700177.